Digitalization of administrative services in Ukraine: problems and prospects of development

Abstract

The article is devoted to clarifying and researching the current state and prospects of development of digitalization of administrative services in Ukraine as one of the main components of the formation of the service state.
 The article defines that the main idea of digitalization of public services is to provide the population with administrative services in electronic form. An electronic administrative service is an administrative service provided to the subject of an application in electronic form by means of information and communication technologies.
 In the course of the research, the views of various legal scholars on the current state of integration of administrative services into the digital environment were considered and analyzed. Emphasis is placed on the factors that actualize the process of improving the level of digitalization of administrative services in Ukraine.
 The factors that contribute to the transition of our state to electronic administrative services have been studied. It is emphasized that the consequence of digitalization processes is the formation of a service state, namely a state whose main function is to protect the interests and meet the needs of citizens by serving them. The course chosen by Ukraine for the digitalization of administrative services is aimed at improving the quality of state and municipal services, as well as ensuring a high level of accessibility of such services.
 In the process of analyzing the researched problem, it was concluded that currently Ukrainians cannot fully exercise their right to receive electronic administrative services, in view of the a number of procedural shortcomings, as well as gaps in legal regulation. The current state of legislative regulation of digitalization of administrative services in Ukraine, as well as the practice of obtaining electronic administrative services by citizens were considered. On the basis of which a number of recommendations have been made, the purpose of which is to increase the level of administrative services through the use of Internet technologies.