Digitalization and Organizational Performance of Logistics Firms in Ifako-Ijaye Local Government of Lagos State

Abstract

This study examined the impact of digitalization on organizational performance in Logistics firms in Ifako-Ijaye LGA of Lagos State. Five research questions and two hypotheses guided the study. In line with the objective of the study, descriptive research design was adopted. The population of the study was staff of 108 logistics firms in Ifako-Ijaye LGA of Lagos State. A sample size of 44 respondents were drawn from the entire population using purposive sampling techniques. The instruments for data collection were a researcher's self-developed questionnaire titled Digitalization and Organizational Performance in Logistics Firms (DOPLF) and a researcher-structured interview. The research questions were answered using mean and standard deviation while the null hypotheses were tested at 0.05 level of significance using the t-test statistics. Findings revealed that respondents strongly agreed on how the adoption of digital transformation has changed the logistics businesses as well as on the extent to which digital technologies and connectivity impact organizational productivity. It was concluded that digitalization to a high extent impacts organization performance and has the capability to generate huge profits when ICT tools are successfully implemented. The study hence recommended the following amongst others that; logistics companies should embrace IT tools and services to gain a competitive advantage and improve service delivery to customers, have more self-service enabled services, and automate all critical processes to improve efficiency, reliability, and control in the organization.