Abstract

This study investigates the evolving landscape of digital trust in the context of E-Banking systems in Bangladesh. Focusing on customers' confidence, the research explores factors influencing trust formation and maintenance in the digital banking sphere. Utilizing a mix of qualitative and quantitative methods, including surveys and interviews, the study sheds light on the dynamics of trust, security perceptions, and user experiences shaping customers' interactions with E-Banking systems. The findings provide valuable insights for banking institutions, policymakers, and researchers seeking to enhance the trustworthiness of digital financial platforms in the Bangladeshi context.

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