Abstract
Information Systems are the core of every business and cut across almost all aspects of organizational life. The adoption of technology enablers, by itself, does not guarantee such an organizational transformation. The new technology enablers allow the production, sharing and management of information and knowledge within the organization between peers and other stakeholders, and they also allow the improvement of organizational processes, requiring the updating of the supporting IS. Taking advantage of these technologies for organizations within the context of digital transformation requires a comprehension exercise in how to demonstrate their usefulness with regard to the creation, access and sharing of contents and IS improvements in a safe way. To this end, this chapter provides a comprehensive view of a new context of labour faced by the DT of organizations, which we term Enterprise 4.0 and which we propose to be implemented through the m_CSDIT framework, so as to improve the organizational well-being considering the collective intelligence and agility dimensions.
Highlights
It is widely acknowledged that organizations have suffered a large evolution at the social, economic and technological levels where the traditional barriers of transferring information and knowledge have been progressively eliminated
With almost 50 years of experience and more than 1800 employees, Luis Simões is one of the biggest logistic and transportation companies in Portugal. This partnership has brought immediate effects in reducing gas refrigeration units generated in Luis Simões’ trucks and trailers, allowing a reduction of up to 87% of carbon dioxide emissions during the transport of products subjected to temperature control
digital transformation (DT) is currently one of the major challenges faced by organizations and involves a set of highly complex activities
Summary
It is widely acknowledged that organizations have suffered a large evolution at the social, economic and technological levels where the traditional barriers of transferring information and knowledge have been progressively eliminated. The combination of devices and communication technologies will allow new forms of work and business, following the principle, any place, any time, and anywhere Regarding this technology enabler, Uhl and Gollenia (2016) identify the following enhancers for organizations: “(i) Direct connection and communication to stakeholders; (ii) Additional information about customers behavior; (iii) Customers-oriented offers; (iv) Mobile payment and ordering systems,”. The two case studies provided describe real stories of business innovation through digital transformation, applied in start-up companies Both cases target the use of intelligent systems in the conduction of the companies’ operations and the benefits achieved, providing a new context of labour, which we term Enterprise 4.0. Since this causes stress to the system, this functionality needs a robust intelligence layer
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