Digital Transformation of Health Service through Application Development in Handling COVID-19 in Indonesia

Abstract

The COVID-19 pandemic has made health services a major sector highlighted both in Indonesia and the world. Inadequate health services are a challenge for the health sector in Indonesia. Moreover, the development of technology and the need for digital health service applications during the COVID-19 pandemic have become one of the problems urgencies for government, private sectors, and communities. This study aims to identify the types, needs, and challenges of digital transformation of health service applications in each province in Indonesia. This study uses qualitative research methods with systematic literature review analysis techniques. The results show that the COVID-19 pandemic is one of the catalysts for accelerating the digital transformation of health service applications in Indonesia. Health service applications are grouped into three: health services (63 services), health information systems (82 systems), and helpdesk or customer management systems (51 types). Limited access to health services, discrimination in accessing health services, etc are reasons for the need for digital health service applications during the COVID-19 pandemic. Digital health services can eliminate geographic isolation in meeting the basic needs of timely and quality medical care. In addition, the challenges of digital transformation of health services, including limited access to health services, discrimination in accessing health services, inadequate doctor-resident ratio, and a significant shortage of health workers between urban and rural areas are challenges for health services in Indonesia.