Digital transformation of business entities in competitive environment

Abstract

The global economy evolves into a “knowledge-based economy”, where market success of enterprises more and more depends on efficient knowledge management, that is on acquisition, generation, distribution and application of knowledge within organizations. The strategically important nature of knowledge results firstly from the fact that it is harder to imitate and substitute when compared with material resources, and secondly from the fact that it is more flexible, i.e. more useful for the creation or improvement of various elements of the enterprise’s offer. This applies in particular to the issues of knowledge management in economic organizations, which can be analysed in the area of organizational structures, business processes, personnel, organizational structure as well as ICT that supports management. The objective of this article is to discuss organizational and technological aspects within the modern knowledge management using ICT called SMAC (Social, Mobility, Analytics, Cloud), being at present the canon of ICT support in this respect. The analysis has been illustrated with findings of research carried out by the author in 2014–2017 in selected SMEs from Mazowieckie and Wielkopolskie provinces.