Digital transformation in public administration: Evaluating the adoption and impact of technological innovations in government operations

Abstract

Introduction: the study shows that the digital modernisation of public administration seeks to create a digital platform based on the “single window” principle. Objectives: the article aims to analyse the introduction of technological innovations into the modernised public administration system in the context of state structures. Method: a set of general scientific methods of cognition was applied, including abstract, logical, comparative analysis, abstraction, induction and deduction, and concretisation. Results: the critical role of digitalisation in local development is substantiated, and it involves a system of digital information, digital access, and a range of e-services in the context of organising digital interaction between representatives of government agencies, society, and businesses. The article studies the ranking of European countries similar to Ukraine in terms of development conditions, stages of digital participation, and Ukraine’s place in the ranking. The main directions of digital transformation of public administration are highlighted, including integrating innovative technologies for collecting, accumulating and analysing information data, modernising the existing digital government system, digital optimisation of the local development system, and implementing monitoring and evaluation processes. Conclusions: the study substantiates that introducing digital technological innovations in government structures should consider a range of external and internal factors of influence and proves that the digitalisation of public service delivery in Ukraine is an integral part of the European integration course of development, which requires an integrated approach and adaptation to modern challenges