Digital Transformation in Public Administration: A Systematic Literature Review

Abstract

Purpose:  This study aims to conduct a systematic review of the literature on the issue of digital transformation in public administration   Theoretical framework:  The impact of digital transformation on public administration and the concepts of digitization, digitalization, and digital transformation.   Design/methodology/approach:  The PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) statement was used to guide this search, based on the databases of the most important article sources (Web of Science, ScienceDirect ...)   Findings:  The results of the literature analysis on digitalization in the public sector indicate a focus on exploratory research, examining the impact of digitization and highlighting agents of change such as entrepreneurship and policy entrepreneurs. The analysis covers the major benefits of government digitalization, criteria for technology adoption, and the COVID-19 outbreak's role in accelerating digital transformation.   Research, Practical & Social implications:  The study offers valuable insights into the current state of digitalization in the public sector and can guide future strategies for policymakers and public sector managers. This study provides practical implications for the successful implementation of digital technologies, enhancing transparency, efficiency, and accountability. Moreover, the research has important social implications, as it reveals the potential for digital governance to foster citizen engagement and participation. Overall, the study's findings provide a useful framework for understanding the benefits and challenges of digital transformation in public administration.   Originality/value:  The study adds to the existing body of knowledge on digitalization in the public sector. The study's systematic approach provides a comprehensive overview of the literature, highlighting gaps in the current research and offering new avenues for future research.