NON-TECHNICAL SKILLS IN THE CIVIL AVIATION SECTOR

Abstract

Purpose: This study aims to identify and present a framework of non-technical skills for the civil aviation sector.   Theoretical Framework: This study critically evaluates and identifies the non-technical competences in the aviation sector that promote superior performance among employees.   Design/Methodology/Approach: We conducted a literature review of scientific journals and official documents from the aeronautics sector to achieve the aim of this study. In the first phase, a critical analysis was conducted of the concepts of soft and non-technical skills. In the second phase, we analyzed various general soft skills models and non-technical skills models in the aeronautics sector.   Findings: At the end of the study, an integrative framework of 15 non-technical skills for the civil aviation sector is proposed: assertiveness, leadership, verbal communication, critical thinking, trust, interpersonal relationships, situational awareness, ability to solve problems, flexibility and adaptability, responsibility, time management, decision-making skills, workload management, teamwork, and stress management and resilience.   Research, Practical & Social Implication: The Study provides a practical framework for the assessment and development of people, contributing to advances in aviation safety and performance.   Originality/Value: This study, which provides a comprehensive understanding of non-technical skills in the civil aviation sector, fills a significant gap in the literature when skills manage human resources. It also offers a practical framework for their assessment and development, thereby contributing to advances in safety, security, and aviation performance.