Abstract
AbstractContingency where exogenous and dramatic factors (i.e. Covid) impact not only on political and social life but also on economy is changing the way business is managed. Grounded on recent works studying the relationship between digitalisation and resilience, this work aims to systematize the links between the two dimensions at Supply Chains (SC) and at ecosystem level. A conceptual framework for manufacturing companies and policy makers is proposed to cope with disruptions thanks to digital technology implementation. The work is based on the results of an explorative analysis held with the support of practitioners from the manufacturing sector, IT providers and policy makers in Italy to systematise results and to demonstrate that public–private partnership can help to face disruptions. This paper contributes to the theory of ecosystems to establish a systemic framework to go beyond the border of each SC proposing a cross-collaboration model.
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