Digital Skills Possessed by Secretaries for Effective Management of Information in Enugu State, Nigeria

Emeka Promise Ugwunwoti

doi:10.7176/ikm/11-4-11

Abstract

This study was carried out to determine the digital skills possessed by secretaries for effective management of information in Enugu State. A survey research design was used for the study. Two research questions and two null hypotheses guided the study. The population of the study consisted of 365 employers of secretaries in the private and public establishments. There was no sampling since the population was not too large. The instrument for data collection was a 35 item questionnaire titled “Digital Skills Possessed by Secretaries Questionnaire (DSPBSQ) developed by the researcher. Three experts duly validated the instrument. The reliability was done using Cronbach Alpha which yielded coefficient of 0.78, indicating the instrument was reliable. The two research questions were answered using mean with standard deviation while the null hypotheses were tested at .05 level of significance using the two-way ANOVA. Results of the study showed that: Basic digital skills are highly possessed by secretaries in both private and public establishments in Enugu State for effective management of information. The result also revealed that advanced digital skills are fairly possessed by secretaries in both private and public establishments in Enugu State for effective management of information. Based on the findings, it was recommended that, there should be regular seminars and workshops skills for secretaries. Again, employers of labour should provide ICT’s to their secretaries as working tools. Keywords: Digital Skills, Secretaries, Effective Management and Information DOI: 10.7176/IKM/11-4-11 Publication date: September 30 th 2021

Highlights

The information revolution coupled with the attendant technologies have changed the nature of business and its operations
Research Question 1: To what extent do experienced and less experienced employers in private and public establishments in Enugu State perceive the Basic digital skills possessed by their secretaries for effective management of information
Table 1: mean ratings and standard deviation on Basic digital skills possessed by secretaries for effective management of information in establishments in Enugu State, Nigeria

Summary

Introduction

The information revolution coupled with the attendant technologies have changed the nature of business and its operations. The need for information managers secretaries in various establishments to possess the needed digital skills. The National Secretaries Association (International) in Ngwoke (2019), defined a secretary as an assistant to an executive, possessing mastery of office skills and ability to assure responsibility without direct supervisions the author further stated that, the secretary displays initiative, exercise judgment and make decision within the scope of her authority. This implies that a secretary is responsible for managing information in any establishment

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Results

Discussion

Conclusion