Abstract
This research identifies the main legal and technical barriers connected to identity management and cross-border service provision. We also propose a solution that fits in the current state of play. We analyzed the existing documentation and conducted semi-structured interviews with digital public service providers and use the Estonia as a case study to map the current obstacles. To resolve the cross-border interoperability issues that digital public services face, we explore the existing state of play for cross-border use cases through a process design and highlighting the requirements for cross-border interoperability infrastructure. As a result, we provide recommendations overcoming the barriers that affect cross-border digital public service delivery.
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