Digital capability requirements and improvement strategies: Organizational socialization of AI teammates

Abstract

Artificial Intelligence (AI) can enter organizations and become AI teammates in organizational teams, posing new challenges to organizational form, team management, and team working patterns. Establishing an efficient "human-AI team" requires an organization and its members to have superior digital capabilities and develop effective capability improvement strategies to realize the organizational socialization process of AI. In this paper, we adopt the Design Research (DR) approach in building a Human-AI Collaboration Platform (HACP) in a work team, integrating AI teammates based on HACP, and optimizing the platform and human-AI collaboration. Considering organizational digital capabilities as one of the core components, we propose a three-level framework of digitalization capabilities for individuals, organizations, and across organizations, as well as the enhancement strategies of such capabilities. Besides, we clarify the foundation of digitalization capabilities and design, implement, and verify the enhancement strategies. The construction and successful implementation of the HACP in our study verify the effectiveness of the proposed capability framework and provide principle guidance for organizations to implement effective strategies to improve digital capabilities to facilitate the organizational socialization of AI teammates.