Abstract
This project analyzes and discusses the application of a methodological valuation model of an environmental maturity of a company of vectors and pests control. The method used was the initial environmental diagnostics, which intended to classify in a scale of values the Business Process of the company to Certification based on NBR ISO 14001. As a result of the application of the method were identified EMS Critical Success Spots low performed by the company, and the positive influence of ISO 9001 Certification already established in the organization. As well as, proposed actions to improve the weaknesses that were identified by the diagnostics in order to establish a schedule for the compliance of the first phase of the PDCA method proposed by the ISO 14001.
Highlights
The company studied in this paper, after understanding the need for changes resulting from the construction of the Petrochemical Complex in the municipality of Itaboraí, which belongs to the state of Rio de Janeiro, began the process of implementing the Quality Management System (QMS) that provided the ISO 9001 certification to its business processes in 2013
All the experiences gained in the implementation of QMS (Quality Management System), for example, the systematization and organization of inputs and outputs to meet the company standard required by ISO, led high administration to understand that quality in service provision covers environmental variables within in the activity
The analysis method used is based on a multi-criteria matrix, consisting of a set of methods and techniques to assist or support people and organizations in decision making under the influence of a plurality of criteria (Gomes, 2002), established by AVALIAMB (Diagnostic Evaluation of the Environmental Management System) developed by Barros et Wasserman (2009) based on La Rovere (2001) and Freitas (2001)
Summary
The company studied in this paper, after understanding the need for changes resulting from the construction of the Petrochemical Complex in the municipality of Itaboraí, which belongs to the state of Rio de Janeiro, began the process of implementing the Quality Management System (QMS) that provided the ISO 9001 certification to its business processes in 2013. All the experiences gained in the implementation of QMS (Quality Management System), for example, the systematization and organization of inputs and outputs to meet the company standard required by ISO, led high administration to understand that quality in service provision covers environmental variables within in the activity. This makes the environmental issue a constant concern for the company to keep itself healthy and within the standards required by regulators
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