Diagnosing the Well-Being of Gig Workers in Malaysia: A Viable System Model Approach

Abstract

This paper aims to assess the well-being of gig workers in Malaysia using the Viable System Model (VSM) approach. The qualitative methodology is employed through semi-structured online interviews with two gig workers and a focus group discussion with policymakers. The current gig system adheres to the five tenets of VSM, signifying the interconnection between policymakers. This represents the strength of VSM in emphasising the importance of flexibility and adaptability in complex systems. The emergent issues significantly call for government and policymakers to design the right policies to enhance the welfare of gig workers overall.