Diagnosing an ongoing information technology transfer process: an approach based on ANT

Abstract

This paper discusses the need for a framework to diagnose the ongoing Information Technology (IT) transfer process in a developing country, namely, Malaysia. A framework called Network Information Technology Transfer (NITT), which makes use of Actor-Network Theory (ANT) and IT transfer life cycle, is proposed. The framework views technology transfer as a translation process. The paper also discusses the application of NITT in a case study of smart-card technology transfer in Malaysia. Based on the experiences in the case study, NITT is found useful for diagnosing the root of the problems that causes delays in the transfer of technology and for monitoring the progress of the transfer process. Recommendations based on the analysis using NITT take into account the local situation in terms of actors involved in the process, the organisational structure and the organisational culture that characterised interrelationships between actors.