Abstract
AbstractThe current study is guided by two questions: First, do development programs positively promote service efficiency? and second, does the catalyst of electronic government (e‐government) positively impact development programs for the promotion of service efficiency provided by public institutions in Jordan? Descriptive, causal, quantitative, and cross‐sectional approaches were used, and data were collected from self‐administered questionnaires targeting service recipients in Jordan. Using nonprobability purposive sampling, 4,492 citizens were included in the sample group. Structural equation modeling was used, and the reported development programs explained 52% of the variance in service efficiency; e‐government directly accounted for only 1% of the variance. The interaction effect confirmed that e‐government was seen to strengthen the positive effect of the development programs on service efficiency. The results and their implications are presented, along with recommendations for future research.
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