Development of usable applications featuring QR codes for enhancing interaction and acceptance: a case study

Abstract

ABSTRACT QR codes provide potential opportunities to improve interaction in different areas of application. Even so, this technology has been utilised in punctual and specific standalone applications, being barely applied to broader contexts, such as the educational one, where different scenarios can be considered to take advantage of the same QR-code approach. In this paper, key issues for the development of applications that utilise QR codes to improve sharing and availability of resources are presented, specifically focusing on improving interaction and acceptance. In this way, a holistic approach has been developed where the system is aimed at improving the interaction between educators and students. On the one hand, educators use a web interface to manage educational resources and announcements and automatically generate QR codes. On the other hand, students scan those QR codes using a mobile device, obtaining updated information related to their lectures. This scenario has been evaluated by educators and students, obtaining good results in terms of acceptance, cognitive burden, and overall usability. The approach provides development clues and the evaluation method that can be applied to different contexts, thus representing a generalisable solution.