Development of public services in the energy field in the age of digital economy

Elena Voskresenskaya,Lybov Achba,Lybov Vorona-Slivinskaya,O Kalinina

doi:10.1051/e3sconf/201911002031

Abstract

The development of the system of electronic public services, which is one of the directions of change in the digital economy, was the subject of the study in the present article. This system helps the state to interact with the population and organizations in such issues as providing information, particularly on individual requests, organizing public (municipal) procurements, in the matter of prices and tariffs in the energy sector, in providing public services and developing the feedback system (complaints institution), etc. The authors have concluded that a modern state should ensure the coherence between its citizens or business entities and institutions or public administrations on the basis of electronic access. Correct digitization of public administration contributes to the transparency of the public sector. Russia has enough prerequisites for the development of the electronic public services system, since Russia has traditionally established and maintained a high level of people’s education, and these days, the information technology sector develops rapidly. The study identified the main features of information and communication technologies and determined the impact of these technologies on the formation of a system of socio-economic relations and the institutional environment of modern society. The authors substantiated the necessity of a new technology package in Russia that will ensure the transition from analog to digital control methods in the energy industry and support the transformation of consumer behavior models, business practices of energy supply and service companies.

Highlights

The rapid development of information and communication technologies (ICT), the Internet, is one of the global processes of modern times that determine the transition to a new type of economy and society, which is called the digital economy with the concept of industrial economy
ICT have modified the principal-agent problem: on the one hand, ICT reduce the problem of information asymmetry by converting most of the information into digital format and creating multiple search engines
Based on the political-economic approach to ICT studying, the socio-economic content of the “the system of electronic public services” concept, which rests on the selection of various forms and types of e-government services, is revealed

Summary

Introduction

The rapid development of information and communication technologies (ICT), the Internet, is one of the global processes of modern times that determine the transition to a new type of economy and society, which is called the digital (information) economy with the concept of industrial economy. The purpose of the study is to identify new socio-economic relations arising in the process of forming the information and communication space between the state and society, to elaborate a concept for the development of an electronic public services system, revealing the essence and specifics of this phenomenon. The economic and socio-political aspects of the functioning of the electronic public services have not been studied sufficiently

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