Development of Mobile Business Intelligence framework for small and medium enterprises in developing countries: Case study of South Africa and Nigeria

Abstract

Information supports the smooth operations and vital decision-making endeavours facilitating smooth and seamless business process execution within an enterprise. As a result of increasing mobility and automation of activities within enterprises, huge amounts of data are rapidly generated than they could be instantaneously utilized in heterogeneous, intra or inter-organisational business processes. Developing countries' Small and Medium Enterprises (SMEs) are faced with challenges of accessing intelligent information for decision making at different operational sites. SMEs in developing countries are paying a huge business opportunity cost by not utilizing Mobile Business Intelligence (MBI) systems. This is as a result of lack of MBI framework to inform the deployment of MBI solutions in developing countries' SMEs. This study therefore is envisioned to design a framework for the deployment of MBI in developing countries' SMEs. So as to achieve this, the study adopted various scientific approaches (Textual Analysis, Principal Component Analysis, and Structural Equation Modelling) systematically. This study is expected to contribute towards the literature and the methods in establishing and determining the factors needed for the development of frameworks in Information Systems studies. Practically, the study is expected aid deployment of MBI for SMEs in developing countries' contexts.