DEVELOPMENT OF INTERNAL GOVERNANCE IN HIGHER EDUCATION: THE EVALUATION OF ADMINISTRATION AND ACADEMIC STAFF ATTITUDE

Abstract

The purpose of the present study is to outline and justify the role of internal governance in higher education institutions to provide an eff ective quality management.The methodology: The study is carried out using the questionnaire designed solely to higher education sector based on key peculiarities and features of an academic fi eld.The originality of the paper is that it discusses the fi ndings of the research about the role of eff ective internal governance for the eff ective quality management in higher education. Secondly, the current study is the fi rst attempt to study the role of internal governance as one of the most important pillars of quality management in higher education at the regional level.The fi ndings of the study reveal that both administrative and academic staff of higher education institution (Kazakh national university) consider the importance of developing key procedures and processes in aligning to internal stakeholders’ needs. The obtained results demonstrate the feasibility of the proposed dimensions of internal governance and open new insights into the concept of quality management from the perspectives of an institution’s internal environment.