Development of an AI Chatbot to Support Admissions and Career Guidance for Universities

Abstract

The vocational guidance and advising education enrollment are one of the most important tasks in the enrollment process and promote the quality and reputation of the University. Admissions counseling offices at Universities and Colleges play a major role in vocational guidance and advising education enrollment. However, the support of these units is limited by office hours, speed and advisory efficiency, and besides, handling and answering questions process may also encounter obstacles such as: overload, misinformation, problem with the transmission, language barriers, expressions, limited time, support resources,… Thus we decided to do research to understand this situation. Then creating a dataset supports vocational guidance and advising education enrollment activities. We also design and integrate chatbot into the school system to support the admissions counseling process.