Abstract
This research discusses and analyzes the new normal life in the era of the Covid-19 pandemic, thus a development and urgency of public services is needed in the midst of the Covid-19 pandemic that is able to answer technical problems of public services. The objective of this writing is to outline the development and the importance of public service through work system changes approach as well as the significance of public service development, which can reconstruct whether this system-based public service could really be implemented during the covid-19 pandemic. using descriptive research methods with a qualitative approach, methods used to describe or analyze a research result but not used to make broad conclusions. Thus it is found in this study the dimensions of the ASN work system change model, the development and urgency of e-government public services, and adjustments to the development of public services in the midst of the Covid-19 pandemic.
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