Development and implementation of a benchmarking and metrics program for construction performance and productivity improvement1This paper is one of a selection of papers in this Special Issue on Construction Engineering and Management.

Abstract

To improve construction productivity and performance, it must be measured. The Construction Sector Council (CSC) has started a Labour Productivity and Project Performance Benchmarking Program for the infrastructure sector of the construction industry in Canada. Metrics were developed for project cost, time, safety, and quality performance; labour productivity; rework; project conditions; and management practices related to health and safety. Data from 19 projects located in different regions of Canada were collected and analyzed. Based on the results and on industry feedback, additional metrics for practices related to project planning, materials management, and construction supervisory skills development were developed. This paper describes the development of the program. Lessons learned during the development and implementation of the benchmarking and metrics program are summarized and steps to establish a sustainable program are identified. It is concluded that a successful program is feasible and has the potential to have broad impact.