Abstract
The aim of this study is to introduce a framework, which describes a customer-oriented approach for developing data-driven services by the Internet of Things (IoT), also known as Services in manufacturing business. A literature review presents a background for IoT, data and digitalization of services. Also the role of simulation technologies for Smart Service development process is introduced. For the empirical study, a case company was analyzed utilizing Customer Needs Assessment tools, to determine the new service requirements. The scientific contribution demonstrates the relationship between Product Lifecycle Management and IoT, and how it can leverage Smart Services. The practical contribution was based on the empirical study results by delivering smart service propositions in a tractor company, such as operation and remote failure tracking, showing customer demands for machine productivity, time saving and sustainable resource optimization.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: DEStech Transactions on Engineering and Technology Research
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
