Developing Knowledge Management Systems in BPM Context

Abstract

Unlike Information System (IS) development, Knowledge Management Systems (KMS) development has much less support from methodologies that address specific features and requirements of KMS. This paper discusses a concept, called an information model, which is used to model information and knowledge environments where all processes are performed to produce and use various information and knowledge entities. Such a model is considered as a foundation for KMS to server as an enabler for Business Process Management (BPM) and a knowledge asset for an organisation. Though defining not only classes of entities and relations of information and knowledge but also separates definitions and management of data, information, and knowledge entities from individual descriptions of business processes, it combines knowledge management and BPM, and more importantly, changes the practice of KMS development towards a model-based practice similar to the IS development.