Developing key indicators for site supervisors’ task performance in construction firms

Abstract

The task performance level of site supervisors on construction sites has a great impact on the overall project performance. Yet, attention has been towards project performance rather than site supervisors’ task performance. The purpose of this study is to develop key indicators for measuring the task performance of site supervisors in construction firms. A mixed method approach was adopted with the use of a questionnaire and interview. The population for this study consists of construction site supervisors. The data were analysed using exploratory factor analysis and confirmatory factor analysis. The result of the analysis was further validated using an in-depth interview method. The result shows that the task performance of site supervisors can be measured using 13 key indicators, which can be broadly categorised as job knowledge, job skills, cognitive ability and task proficiency. Construction firms should adopt the 13 task performance indicators developed in this study as policy and practice in their organisation for performance appraisal of their site supervisors. This study contributes to the existing body of knowledge on task performance by developing key task performance indicators for measuring the behavioural performance of site supervisors.