Abstract
The purpose of this study was to develop English front office materials for first semester students of class XII at SMK N 2 Singaraja. In the data collection process, researchers used six instruments, namely, Google form for teachers and students, Questionnaire for teachers and front office staff, Checklist for students, and the last instrument is Checklist for expert judges. This research method used the Design and Development (D&D) model. The results showed that there were 5 topics that needed to be developed, namely; Handling guest arrivals and departures, Handling guest baggage, Bell desk service handling requests, Individual guest check-in handling, Individual guest check-out handling. The conclusion obtained in this study is that there are 5 topics that must be developed into products and each topic contains input, content focus, language focus, and task and the product quality is classified as very good based on the results of two expert judges.
Highlights
Bali which is called as the Thousand Temples Island has many interesting tourist attractions to visit
The results of the study could be concluded that the materials needed by Front Office teachers and students were compiled into a set of English for Specific Purposes (ESP) materials
There are 5 units developed in the product, namely; (1) Handling of arrival and departure guests, (2) Handling of guest luggage, (3) Request handling of bell desk services, (4) Handling of individual guest check-in, (5) Handling of individual guest check-out
Summary
Bali which is called as the Thousand Temples Island has many interesting tourist attractions to visit. Bali is famous for its tourist attractions, making many Balinese residents work in the tourism sector. Many Balinese residents work in hotels, restaurants, villas and places related to the tourism sector. In Bali there are many tourism schools, especially vocational high school. Vocational High School is a school that prepares students to immediately work in accordance with the majors they take. In vocational education students learn something more deeply and are directed at increasing skills to prepare a superior workforce in every job, especially in the field of tourism. According to Hutchinson & Waters (1987), English for Specific Purposes (ESP) is a language teaching method, where all learning material and content are designed based on students' needs
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