Abstract
The purpose of this study was to develop English front office materials for first semester students of class XII at SMK N 2 Singaraja. In the data collection process, researchers used six instruments, namely, Google form for teachers and students, Questionnaire for teachers and front office staff, Checklist for students, and the last instrument is Checklist for expert judges. This research method used the Design and Development (D&D) model. The results showed that there were 5 topics that needed to be developed, namely; Handling guest arrivals and departures, Handling guest baggage, Bell desk service handling requests, Individual guest check-in handling, Individual guest check-out handling. The conclusion obtained in this study is that there are 5 topics that must be developed into products and each topic contains input, content focus, language focus, and task and the product quality is classified as very good based on the results of two expert judges.
 Keywords: D&D method, ESP, English for Front Office.
Highlights
39 The Art of Teaching English as a Foreign Language language teaching method, where all learning material and content are designed based on students' needs
The results of the two expert judges showed that the product was very good quality. This is because the material in the product is in accordance with the analysis of student needs and the content presented varies such as adding examples of conversations, pictures, illustrations and task that are presented in the form of four basic skills in English. This is in line with the research conducted by Andi Asrifan, (2020), this study aims to explore the content that must be included in designed English language materials based on a need analysis in the Tourism Program and to find out the teacher's response to the development of English language material in the Tourism Program
The results of the study could be concluded that the materials needed by Front Office teachers and students were compiled into a set of English for Specific Purposes (ESP) materials
Summary
39 The Art of Teaching English as a Foreign Language language teaching method, where all learning material and content are designed based on students' needs. The book that is used only has a little explanation of Front office lessons which is not good to be used in the learning process From these problems, the researcher makes a more specific book about Front office because students need to understand how the criteria and functions of Front office staff. As an example of a book about the Front office, in order to make it easier for students to understand the material it is better if the book included a dialogue about how a Front office staff treats guests This helps students in reading, listening and reading skills. Based on the problem found above, the researcher designed a textbook on English for the Front Office for class XII students in the first semester at SMK N 2 Singaraja based on student needs and proficiency goals. This book is expected to be able to improve all four skills of students
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
