Developing English for Front Office Learning Materials

I Gusti Putu Satria Wibawa,Kadek Sintya Dewi,I Gede Budasi,Nyoman Karina Wedanthi

doi:10.36663/tatefl.v2i1.103

I Gusti Putu Satria Wibawa, Kadek Sintya Dewi + Show 2 more

Open Access

https://doi.org/10.36663/tatefl.v2i1.103

Copy DOI

Abstract

This study aims to develop English language materials of front office for second semester students of the eleventh grade at SMK N 2 Singaraja. This study adopts the Design and Development (D&D) which is guided by data collection through six instruments, namely questionnaires for teacher and front office staff, Google form for teachers and students, checklist for students, and checklist for expert judges. There are three stages that the researcher takes to complete this study, namely designing, developing, and evaluating the quality of the teaching materials (product) so that it can be categorized as a good material. The result is that there are four topics developed by the researcher, namely (1) Renewal of reservations, (2) Cancellation of reservations, (3) Handling of group reservations orally and in writing, and (4) Handling of individual reservations orally and in writing.

Highlights

IntroductionThat fact makes the tourism sector contributes a lot of income to the Indonesian state
As we know, Indonesia is an international tourism destination
Setting and Participants The subjects of this study were an English teacher who was teaching in hotel accommodation class especially Front office subject of SMK N 2 Singaraja, students in class XI AP1 as known as hotel accommodation class, and staff hotel who worked in Front Office department

Summary

Introduction

That fact makes the tourism sector contributes a lot of income to the Indonesian state. One area that is highly developed tourism area is Bali. Almost all domestic and foreign citizens have visited Bali because of the view and unique culture. This is proven from the Bali Provincial Statistics Center data that recorded 528,883 tourists from foreign countries had come to Bali in January 2020. Seeing the rapid development of Bali tourism, many tourism schools are located in Bali. It is expected that with the many tourism schools in Bali can create human resources who are able to compete and be creative

Objectives

Methods

Results

Conclusion