Abstract
To achieve sustainable growth and maintain competitive advantages, many companies consider the sustainability of society and the environment, and adopt the business excellence (BE) framework of quality awards to promote total quality management (TQM) activities. This study used the Malcolm Baldrige National Quality Award’s (MBNQA) business excellence evaluation standard as the main body, supplemented by the Dow Jones Sustainability Indexes (DJSI). It proposed scoring criteria for the sustainable business excellence model, and discussed the degree of cause and correlation between evaluation criteria. The key factors were explored to provide companies with a reference for the pursuit of sustainable business excellence.
Highlights
In the past two decades, as environmental climate change and social responsibility have received increased attention, business organisations have proposed responses in their operations that have produced good results
By integrating the valuable opinions of experts and scholars from the same domain, this study developed a sustainable business excellence model that was suitable for corporate organisations
This framework consisted of the integration of seven major dimensions of business excellence with environmental and social dimensions to develop 69 detailed indicators
Summary
In the past two decades, as environmental climate change and social responsibility have received increased attention, business organisations have proposed responses in their operations that have produced good results. In addition to pursuing profit, Toyota Motor Corporation is actively looking for opportunities to improve its social and environmental impacts, and has developed hybrid vehicles, which have increased its brand value by 47% [2]. These examples demonstrate the advantages of the sustainable development of enterprises and enable investors, shareholders, consumers, the general public, and other stakeholders to accept these enterprises. In the new economic generation of high technology, enterprises must achieve a balance between economic development and maintaining civilisation and natural harmony to have the possibility of sustainable survival [ 3]. Each measurement factor changes with the other and with time, and each requires continuous monitoring [5]
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