Abstract
Since Cloud Providers Supply Different Types Of Services, It Service Management And The Maturity Of The Infrastructure, Virtualization And Automation Should Be Considered Crucial And Important. Cloud Services Must Be Fully Managed And Designed To Pro vide Flexible And Reliable Access To Applications, Resources And Services. In This Paper A Comprehensive Cloud Architecture Is Proposed, Which Based On The It Service Management Frameworks, Reference Models And Cloud Architectures To Deliver Better Services In Cloud Computing Environment. This Architecture Reuses Concepts And Techniques Already Exist In A Few Best Itsm Reference Models In Operational Support Services Section Such As Prm -It, Itil V3, Hp And Mof. In Addition Etom’s Processes Are Used In Business Support Services For Billing & Revenue Management Also Cobit5’s Process Govern Itsm Of This Architecture In Governance Of It Section. At The Same Time, This Paper Illustrates The Relationship Between Participating Processes. Four Core Cloud Roles Are Defined And In The Last, Five Key Processes That Any Cloud Provider Must Manage, Are Introduced. Finally, The Quality Management Processes Are Presented In Last Section.
Highlights
Since Cloud Providers Supply Different Types Of Services, It Service Management And The Maturity Of The Infrastructure, Virtualization And Automation Should Be Considered Crucial And Important
Mapping to the ITSM-processes according to the Information Technology Infrastructure Library (ITIL) v3 standard, most of the publications are about service level management (SLM), information security management (SEC), service desk, incident and problem management (INC, PRO), service asset & configuration management (CFG) and change management
This paper enables to understand processes, the relationships between process, and the roles involved in an efficient process implementation
Summary
Cloud computing brings along a new IT provisioning model, characterized by keywords like ubiquitous, service-centric, scalable, consumption based and self-service. Cloud computing can be defined “[...] as an IT deployment model, based on virtualization, where resources, in terms of infrastructure, applications and data are deployed via the internet as a distributed service by one or several service providers. These services are scalable on demand and can be priced on a pay-per-use basis” [1]. Effective and efficient delivery of IT Services in support of changing business needs. When all of these components come together, they can make IT more efficient and effective [3]. We present related work about cloud and ITSM, and proposed architecture is introduced
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