Abstract
Many governments worldwide are taking advantage of the latest developments in mobile technology to take the digital delivery of government information and services (e-government) to their citizens a stage further. Accessing government information and services via a mobile device is known as m-government, a system designed to serve citizens, companies and government agencies alike. M-government also has unique advantages over e-government, not least enabling users to access government services at any time and from any location. This paper presents a pilot study of the MGAUM model that was developed to analyze factors influencing the adoption rate of m-government services in Saudi Arabia. With the aim of validating a survey instrument with which to conduct the main study in Saudi Arabia, a pilot survey instrument was developed and modified by using previous instruments from research into both e-government and m-government. This pilot questionnaire was distributed to 71 Saudi citizens in the UK, and the final sample was 58 valid responses. The results of this pilot study reveal that all items in the survey instrument were reliable and valid within the range of acceptable academic research and suitable for use in the main study. The results of this pilot study were analyzed using SPSS.
Highlights
INTRODUCTIONThe revolution in Information and Communication Technologies (ICT) has resulted in governments across many citizens have access to computers[6],[4]; these limitations can be overcome by providing mobile services
The revolution in Information and Communication Technologies (ICT) has resulted in governments across many citizens have access to computers[6],[4]; these limitations can be overcome by providing mobile services.world digitizing their services to citizens through tools such as mobile technologies and the Internet
This paper presents a pilot study of the Mobile Government Adoption and Utilization Model (MGAUM) model that was developed to analyze factors influencing the adoption rate of m-government services in Saudi Arabia
Summary
The revolution in Information and Communication Technologies (ICT) has resulted in governments across many citizens have access to computers[6],[4]; these limitations can be overcome by providing mobile services. This paper focused on validating the MGAUM model that has been developed by integrating the TAM model in conjunction with social, cultural and technological factors that the available literature has suggested are key to understanding technology acceptance within a specific context The results of this pilot study reveal that all items in the survey instrument were reliable and valid within the range of acceptable academic research and suitable for use in the main study
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