Determination the Factors that Affect the Use of Enterprise Resource Planning Information System through Technology Acceptance Model

Akca Yasar,Gokhan Ozer

doi:10.5539/ijbm.v11n10p91

Abstract

In order to survive in today’s global competitive environment, businesses have to use information systems during management and production processes. Technology Acceptance Model (TAM) is developed by Davis (1989). According to this model, the use of a new information system depends on perceived ease of use and perceived usefulness variables. This study analyzes the factors that affect the use of Enterprise Resource Planning (ERP) software, which is an information system, in the frame of TAM variables. 236 companies that use these information systems participated in the survey. It is determined that, eleven independent variables, which are taken into consideration in the scope of user characteristics, innovative characteristics, organizational and environmental characteristics factors, have statistically meaningful and positive effect on perceived ease of use and perceived usefulness which represent TAM parameters. Similarly, it is determined that, perceived ease of use and perceived usefulness have a positive and statistically meaningful effect on the use of ERP.

Highlights

Today, one of the indispensable factors in business life is the use of powerful information systems
The primary contribution of this study to science is that it presents the effects of external variables on Enterprise Resource Planning (ERP) through perceived ease of use and perceived usefulness which form Technology Acceptance Model
Variables that determine the success of information system in companies are user characteristics, innovative characteristics, organizational characteristics and environmental characteristics

Summary

Introduction

One of the indispensable factors in business life is the use of powerful information systems. Products made of computer hardware and software which enable accumulating, processing, storing, transmitting and analyzing information based on computers in order to plan, control, coordinate and make decisions in companies, are defined as information systems By means of information system, companies can continue their existences in intense global competition environments, increase their economic strengths and capabilities, make correct decisions, support operations, make productions, increase product and service range, increase quality, raise productivity, introduce innovations, ensure adaptation to the environment, integrate with suppliers and customers, decrease total costs, shorten operation time and minimize stocks. Use of information systems is the basic source of development. Dependence of modern businesses on information systems is named “digital revolution” Dependence of modern businesses on information systems is named “digital revolution” (Premkumar & Roberts, 1999, p. 467) and “age of information” (Grover, Teng, Segars, & Fiedler, 1998, p. 141)

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