Determination of the Burnout Levels of Workers and Factors Affecting It in a District Municipality, in Central Ankara

Abstract

Aim: The study aimed to assess the burnout levels of municipality workers and the factors affecting it. Method: The descriptive study was carried out in a municipality in Ankara. The data was collected under observation. A standart questionnaire composed of some descriptive features, Maslach Burnout Inventory (MBI) and General Health Survey-12 (GSA-12) questions was used. SPSS 15.0 statistical programme was used for analysis (alpha value was taken as 0.05). Also logistic regression was used in advanced analysis in order to determine the factors effecting burnout. Results: In the study, 48.0% of the workers were female and their age was between the ages of 20 to 61 years. Women, workers between 30-39 years old, who are in risk according to GHQ-12 and with chronical diseases got scores over median value from all three dimensions: emotional exhaustion (EE), depersonalization (D) and personal accomplishment (PA). According to logistic regression results, gender, graduation from college, chronical disease and GHQ-12 was related with EE, whereas marital status, number of children, GHQ-12 scores, EE and PA was related with D. PA was found related with GHQ-12 scores, number of children and D scores. Conclusion: The results of the study indicate that burnout was found to be related with gender, chronical disease and mental health symptoms. Because this is a descriptive study precautionary approach to the results is needed. Determination of confounding factors by using similar models will be helpful to show the major effecting factors of burnout.