Determinant of Role Stressors on Job Stress and Counterproductive Work Behavior among Employees in the Automotive Industry

Abstract

This study investigates the influence of role stressors (workload, role ambiguity, and role conflict) on Counterproductive Work Behavior (CWB) and job stress as a mediator variable. A total of 310 questionnaires were distributed, and employees in Banten, Indonesia's automotive industry, provided the information. The Structural Equation Models (SEM) via the Lisrel software was used for path analysis along with the descriptive method in this study. The findings indicated a significant correlation among job stress and counterproductive work behavior and workload, role ambiguity, and role conflict. In CWB, the relationship among workload, role ambiguity, and role conflict was also mediated by job stress. The research's conclusions indicate that role stressors should be managed to reduce CWB. Therefore, lowering the role stressors leads to less job stress and CWB.