Designing Key Performance Indicators (KPI) with macro ergonomics approach

Abdul Alimul Karim,Sri Gunani Partiwi,Adithya Sudiarno,P Puspitasari,Y Rohmat Aji Pradana,D Zakariya Lubis,A Dwi Astuti,A Larasati,M Sharifi Jebeli,T Lenggo Ginta,I Srikun,A Ayu Permanasari,M Niaz Akhtar,A.H Suryanto

doi:10.1051/matecconf/201820401014

Abstract

Some Electronic Procurement Agency (LPSE) at the level of Regional Device Work Unit (SKPD) in Indonesia is still in the development stage of its life cycle, so it needs performance improvement. Key Performance Indicator (KPI) is required to measure the performance. To undertake the development of the LPSE, a sociotechnical role is required. Sociotechnical is a concept of macro ergonomics that has a principle of balancing between social and technical in running a system. So this research aims to design KPI with macro Ergonomic approach. This research was conducted at LPSE District of Kampar, Riau, Indonesia. The stages of this research are the selection of Macro Ergonomic Sub-Attributes, Expert Selection with expertise based ranks of expert, weighting using Fuzzy (Analytical Hierarchy Process) AHP, determining the priority of sub macro ergonomic attribute using Pareto and design of KPI. The result of this research are 33 Sub-Attributes of Macro Ergonomic and prioritizing resulted 18 sub-attributes of Macro Ergonomic and result 21 KPI.

Highlights

Some Electronic Procurement Agency (LPSE) at the level of Regional Device Work Unit (SKPD) in Indonesia is still in the development stage of its life cycle, so it needs performance improvement
To be able to measure the performance of LPSE of Regional Device Work Unit that are developing, in this research conducted Key Performance Indicators Design with Macro Ergonomics approach as a performance measuring tool in Kampar, Riau, Indonesia
Expert eliminating sub macro ergonomic attributes that are considered important and influential on LPSE in Government that resulted in 33 sub macro ergonomic attributes

Summary

Introduction

Some Electronic Procurement Agency (LPSE) at the level of Regional Device Work Unit (SKPD) in Indonesia is still in the development stage of its life cycle, so it needs performance improvement. This research aims to design KPI with macro Ergonomic approach. This study focuses on the District Device Work Unit (D) Kampar District because it is in Less Performance Category in 2014 [3] and is in the stage of development of E-procurement. To be able to measure the performance of LPSE of Regional Device Work Unit that are developing, in this research conducted Key Performance Indicators Design with Macro Ergonomics approach as a performance measuring tool in Kampar, Riau, Indonesia.

Objectives

Methods

Results

Conclusion