Designing Interaction of Food Allergy Information Application Using User-Centered Design Approach: Gojek Case Study

Abstract

Food allergy and anaphylaxis are known to keep increasing in prevalence for over the years. Various efforts have been made to provide the solutions but they have not been proven very effective while on the other hand technological solution has not yet been much involved to support them. The main problem with food allergy is that people find it hard to access the information of complete ingredients, food-making process, and shared equipment that might be used in the process. The information is regularly needed by people with food allergy to determine whether the food is safe to consume or not. This paper will explain how the problems are solved by designing a food allergy information application using user-centered design (UCD) approach to facilitate the user needs with Gojek application as the study case. The outcome of this research is a high-fidelity prototype of the application. Usability testing is conducted for the prototype by using parameters such as completion rate, System Usability Scale (SUS) questionnaire, and User Engagement Scale-Short Form (UES-SF) questionnaire with corresponding results of 100% completion rate, 85.4 SUS score, and 4.23 UES-SF score which shows that effectivity and engaging as usability and user experience goals are fulfilled to answer the user needs.