Designing a Pattern of Recorded Experiences in the Organization in Facing and Dealing With the COVID-19 Crisis: A Case Study

Abstract

Background: Empiricism is one of the important components of knowledge management. In empiricism, an attempt is made to document and publish the tacit knowledge of individuals and their teachings. The purpose of this study was to design a model for recording organizational experiences in facing and dealing with the COVID-19 crisis. Methods: The present study is an exploratory mixed study that was conducted to design a model for recording the experiences of the organization in facing and dealing with the COVID-19 crisis. In the first step, the main dimensions and concepts of the subject were formed by reviewing studies and consulting with experts and specialists. In the second step, the basic items of the model were developed. In the last step, psychometric properties, as well as validation, were examined. Results: In this model, first, critical occasions were identified. In the next step, the face and content validity of the instrument were determined both qualitatively and quantitatively (content validity ratio [CVR]=0.84 and content validity index [CVI]=0.76). Kendall’s coefficient of concordance was used to assess the unwavering quality of the instrument. In the present study, a coefficient of 0.90 indicates substantial agreement among the experts. Conclusion: Factors influencing experience recording and related questions can provide a good model for organizational empiricism. The results of this research can be used as a basis for managers’ planning in implementing experience documentation in the organization.