Design Viewpoint on Public eServices

Abstract

This paper discusses the design of public eServices on a theoretical level. Instead of providing clear answers, contribution of this paper is on encouraging discussion over defining correct questions to be asked when carrying out a design process for public online services. In this theoretical endeavor two concepts are utilized, the ease of use and usefulness of a web site, and how the outcome of these two concepts reflects the key issues and shortcomings of a design process. Basic three questions to be asked are what, how and the most importantly why.