Design Thinking Approach in Identification of Service Design Based on User Interface for Grocery Monitoring System in Indian Context

Abstract

The term design thinking (DT) has gained attention over the past decade in a wide range of contexts beyond the traditional preoccupations of designers. To design a smart gadget which could track and detect the usage of groceries and staples in the house and ease up their buying process, DT process was used. This study discusses the DT approach in identifying service design through stakeholder mapping, visualisation of service blueprint, data flow, and wireframe with a practical case of grocery monitoring system. Mainly, wireframes guide designers to establish an interface design for the product. This study would act as guidelines for service providers, designers, developers, and project managers for identifying and implementing service design. It would finally contribute to design for development.