Design of Cloud Computing Outpatient Registration Model Through SMS Messages at Hospitals using TOGAF ADM

Abstract

The queue is one indicator of patient satisfaction at the hospital in addition to the service of getting treatment itself. Uncertainty, when patients will be served, will reduce patient satisfaction. Hospital outpatient poly enrollment services are the most numerous patient queue. Patients who come to the hospital may not necessarily get services directly because they only know the doctor's schedule and practice information after coming to the hospital. There are times when patients have to go home without getting treatment because they did not find the desired service schedule. The Ibnusina Indrapuri Aceh Hospital has a Hospital Management Information System (HMIS) application that is connected to the Health Social Security Administering Agency (Badan Penyelenggara Jaminan Sosial-BPJS) application to receive outpatient poly referral patients. The reception of outpatient registration has been done in a semi-manual way by officers where patients must come directly to the hospital. It takes a long time to input one patient's registration data, if there are many patient visits, the time for data input will be longer, causing long queues. So that registration can be done well and faster, it requires an easy way of registration that can be done by the patient himself from home without having to come directly to the hospital, which is using SMS messaging facilities. Patients will receive a reply message in the form of information on the availability of service schedules and queue numbers, patients do not need to come again to the hospital if the desired service schedule is not available. A registration model design is needed to illustrate the organization's management to be integrated into the HMIS application. The design of this registration model was created using the TOGAF framework. The use of the stages and phases contained in the TOGAF ADM framework shows results that are acceptable to the hospital management to design the architecture of the outpatient poly enrollment system at the hospital at an affordable cost and very feasible to use.