Design Intelligent Service for Elderly People Using Living Lab Approach

Abstract

The quantity of elderly people are growing very rapidly, so the services for elderly people based on intelligent and smart-tech must be created to replace the traditional services for the shortage of resource. The importance of involving users in the innovation process has recognized by academia for a long time, Living Lab is a user-centric open innovation approach for fostering everyday life innovation in real life contexts. This paper propose a Living Lab methodology framework of service design for the elderly people, which emphasis user co-creator, user co-test, real life context construct by information and communications technology (ICT). The experiment results shows that involving users, real textual constructing by ICT and collaboration are benefit to promote innovation performance.