Abstract
Increasingly developing technology makes human easier to carry out the life, and one of them is in the transportation sector. The high number of vehicle accidents causes losses to the passenger so that it requires safeguards to minimize these losses, one of the ways is by using a seat belt. This study aims to design a voice of customer-based seat belt using integrating Kano model and Quality Function Deployment (QFD) produced by an innovative product, namely “Multifunctional Seat Belt for Vehicle Safety”. Through the distribution of questionnaires, 8 attributes are needed in the design of the seat belt. The results of the Kano Model analysis show that 2 attributes fall into the indifferent category which is then eliminated because the presence or absence of these attributes does not affect customer satisfaction. The other 6 attributes are portable, can store items, can hold the body while sleeping, can warm the body, there are pads on the sides of the head, and adjustable strap. These attributes are entered into the QFD framework until phase 1 to obtain a priority sequence that is useful in the production process later. In addition, MUSESA is designed with anthropometric approach which is using 5 dimensions so that it is ergonomic for users.
Highlights
The rapid development of era has led to an increase in the role of technology and transportation in human life
The World Health Organization (WHO) published a report namely The Global Report on Road Safety which stated that around 1.25 million people in the world died in 2013 due to traffic accidents
Some of the main features include having a bag to store passenger goods while on the go to make it safer and more comfortable, portable so that it can be used in several different vehicles, can warm the user's body, have a bearing beside the user's head, and adjustable strap
Summary
The rapid development of era has led to an increase in the role of technology and transportation in human life. People are able to travel from one place to another faster and easier. The development of transportation equipment must be accompanied by security to ensure passenger safety. The World Health Organization (WHO) published a report namely The Global Report on Road Safety which stated that around 1.25 million people in the world died in 2013 due to traffic accidents. To be able to help avoid accidents, transportation means are generally equipped with security equipment in the form of seat belts. From the various accidents that have occurred in various countries, it is clear that the seat belt is the most important security device in protecting motorists and passengers when an accident occurs [2]
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