Abstract

Design Management Journal (Former Series)Volume 10, Issue 2 p. 6-9 Design and the Customer Encounter: Looking for the Right Experience(s) Thomas Walton Ph.D., Thomas Walton Ph.D.Search for more papers by this author Thomas Walton Ph.D., Thomas Walton Ph.D.Search for more papers by this author First published: 10 June 2010 https://doi.org/10.1111/j.1948-7169.1999.tb00246.xAboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat Volume10, Issue2Spring 1999Pages 6-9 RelatedInformation

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