Design and implementation for performance measurement system in the power plant operation and maintenance company

Abstract

The purpose of this paper is to re-design and implementation performance measurement system using Balanced Scorecards (BSc) in power plant operations and maintenances companies. Three main lack of existing performance measurement system that are reasoning to conduct the re-design performance measurement system in case study such as lack in strategy map, weights on perspectives, strategy objectives, and Key Performance Indicators (KPI’s), and some KPI’s do not represent relevant performance and are not measurable in quantitative data. Determining 16 strategy objectives and 43 KPI’s based on strategy company and weights and target each KPI’s was been conducted. Based measurement using scoring system were calculated and analyzed. The poor performance (red color) was analyzed to be improvement in next year. The recommendations given are increasing human resources competencies and capabilities as electricity regulation and electricity market requirement, as well as enhance information technology system to support data base that aim completion of work more effectively.