Abstract

Abstract: Hotel managers find it beneficial to predict hotel booking cancellations as it enables them to enhance room inventory management, pricing strategies, and customer satisfaction by proactively addressing potential problems. In this study, we present a machine learning-centered method for forecasting hotel booking cancellations. Overall, our proposed approach will equip hotel managers with a robust tool for predicting hotel booking cancellations and a deeper understanding of the factors influencing them. This, in turn, will enable data- driven decision making to optimize room inventory, pricing strategies, enhance customer satisfaction, and ultimately boost revenue

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