Delivery Performance of the Administrative Services as Perceived by School Heads and Teachers of El Salvador City Division

Abstract

This study evaluated the administrative services in the El Salvador City Division Office for the 2021-2022 school year, focusing on personnel, cash, records, and supply and asset management. The research involved 15 school heads and 253 elementary teachers using a survey patterned from Executive Order No. 366. Statistical tools like frequency, percentage, mean, standard deviation, and t-tests were used to analyze the data. The findings revealed that many school heads hold doctorate degrees and have 11-20 years of experience, typically in leadership roles such as Principal or Head Teacher. They have also participated in multiple training sessions. Teachers, however, generally hold bachelor's degrees, have less than 5 years of experience, and occupy Teacher I positions, with some engaging in training at various levels. Both groups rated the administrative services highly. A significant relationship was found between their profiles and how they assess administrative services, suggesting that the educational and professional backgrounds of school heads and teachers influence their perceptions of service effectiveness. The study recommends that the division office improve transparency by timely posting school expenditures and balances to enhance data communication for school heads and teachers.