Abstract
Reviews problems of developing the ontological approach-based incident management system (IMS) of decision support system for resolving incidents in information systems. It supports decision-making in variety of subject domains, for example, while training the service staff and system administrators, who are responsible for operation and management of complex information systems. In this case, the incident management system is based on the ontological approach and semiotic modeling. The semiotic model of subject domain under consideration is presented in the form of a graph, where graph vertices are interpreted as objects, and graph edges are interpreted as relations between them. The classification principles used in incident recording are proposed.
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