Abstract

This paper presents a new support concept to electric car owners for better services, based on an idea of utilizing cloud computing, artificial intelligence and real-time condition monitoring. In base principle, the implementation of the concept will be based on distributed data collection and data sharing in order to support electric car services by giving access to the data, which is collected from the cars and offered by a car manufacturer. The reason for focusing on electric cars is that for them the industry standards have still not been set, and from emissions point of view, the electric cars can achieve lower total output of greenhouse gases, than combustion engine-based cars would. By supporting the long life and easier maintenance service offering growth, we can support the effort to mitigate the climate change. However, currently the challenge is that the new electric car manufacturers do not have wide service networks. This is a real barrier for them to enter to market and to take part in the competition. The main idea is to create a concept in where manufacturers could use the cars on the road to generate the information, which the independent car service companies would need in order to offer maintenance service for these new car models. In this manner, the new electric cars maintenance data access costs would be actually lower for the maintenance service providers, than what it is nowadays per brand for the well-established traditional brands. For customer, this can lower life-cycle service costs and improve safety.

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